Shipping policy

1. Order Processing & Fulfillment

We strive to process and ship all orders promptly from our workshop in Michigan, United States.

  • Processing Time: Most orders are typically fulfilled within one business day (often the same or next business day).
  • Business Days: Our team operates Monday through Friday, excluding U.S. federal holidays.

2. Shipping Rates & Delivery Estimates

We provide clear shipping expectations based on your location:

  • Free Ground Shipping: Included for all orders within the lower 48 states (continental United States).
  • Delivery Timeline: Shipping times typically range from 3 to 5 business days once the carrier receives the package.

3. Carriers & Tracking

To ensure the most reliable delivery, we select the shipping carrier (UPS, FedEx, USPS, or similar) based on destination and logistics.

  • Carrier Selection: We are unable to guarantee a specific carrier for free ground shipping.
  • Tracking: Once your order has shipped, you will receive an automated email with tracking information.

4. International Orders

Currently, we do not offer direct international shipping through our website. For any international orders, please contact us directly at info@redpointvanture.com.

5. Address Accuracy & Responsibilities

It is the customer's responsibility to ensure the shipping address provided is accurate and deliverable.

  • Errors: Incorrect or incomplete addresses may result in delays or non-delivery.
  • Additional Fees: The customer will be responsible for any additional shipping fees or return-to-sender charges incurred due to address errors.

6. Lost, Damaged, or Delayed Packages

While we partner with reliable carriers, certain circumstances are beyond our control.

  • Carrier Delays: We are not responsible for delays caused by shipping carriers, extreme weather, or peak holiday seasons.
  • Lost/Damaged Items: If your package is lost or arrives damaged, please contact us at info@redpointvanture.com. For damaged items, please include photos of the packaging and product within 48 hours of delivery so we may assist with a carrier claim.